Policy Information
Please read and understand the following information.
Although it's not our most exciting page, 
it is one of those legal necessities.
Thank You for understanding.
**Return Information**
All returns will be subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of 'Desirewear' or one of its suppliers. All items must be returned in NEW, UNUSED condition in the NON-DAMAGED original manufacturer’s packaging. Damaged packaging will result in a $5.00 box fee. Returns bearing obvious signs of use will not be accepted. If you need to make a return, you must notify 'Desirewear' within 7 days of receiving you order. Failure to notify 'Desirewear' within the 7 day period will result in refusal of your return. The cost of shipping and handling is NON-REFUNDABLE unless the return is due to a manufacturer's defect or an error on the part of 'Desirewear' or one of it's suppliers. You will be responsible for the cost to ship returned items, which are in USED condition, back to you. All returns must have a Return Merchandise Authorization (RMA) number, issued by 'Desirewear', or they will not be accepted. Items returned without a RMA number will be returned at your expense. When you notify ‘Desirewear’ to make a return you will be issued a RMA number. The RMA number must be clearly written on the outside of the package you send to us. Do not write on the manufacturer’s packaging. Any markings made to the manufacturer’s packaging will be considered damage, which will result in a $5.00 box fee. Once you receive the RMA number you have 7 days to return the item to ‘Desirewear’. Any packages received after the 7 day period and/ or without the appropriate RMA number written on the outside, will be returned to the sender at his/her expense. Allow 2 weeks for returns to be processed. Authorized returns, which meet the above criteria, will result in a refund of the original purchase price by the same payment method used to make the original purchase, less a 15% restocking fee if the return is for any reason other than manufacturer’s defect or error on the part of ‘Desirewear’ or its suppliers. Returns will not be accepted on clearance items. Returns must meet the above criteria to be eligible for a store credit. The 15% restocking fee will be waived on returns made for store credit. Excessive returns for store credit, as determined by ‘Desirewear’, will be charged a 15% restocking fee. All refused shipments will result in a 15% restocking fee in addition to all shipping costs incurred. Failure to pay fees, costs, etc., mentioned in the above terms, which are assessed to your account will result in permanent termination of your account and collection proceedings. 
**Disclaimer**
‘Desirewear’ nor any of its employees, affiliates, and/ or owner will be in anyway liable for any accident, injury, destruction, damage, consequences, cost, loss and/ or liability, bodily and/ or otherwise, directly and/ or indirectly resulting from purchase, shipping, delivery, return, use, and or misuse of any of our product(s) and/ or service(s). Any buyer(s), purchaser(s), and/ or user(s) of any product(s) and/ or service(s) offered by ‘Desirewear’ agrees to release ‘Desirewear’ and any and/ or all of its employees, affiliates, and/ or owner from any and all liabilities, financial responsibilities, legal responsibilities, repercussions, and/ or actions listed above and those which may not be listed but would in any way involve ‘Desirewear’ and/ or any of its affiliates, employees, and/ or owner. Any purchase(s) and/or use of any item(s) and/ or service(s) offered by ‘Desirewear’ will act as an absolute agreement, on the part of the buyer(s), purchaser(s), and/ or user(s) of the item, with any and all of the above terms and/ or conditions.

 
 
 
 
 
 
 
 
 
 

The information presented in this web site and on these web pages is © Copyrighted 2003 by K. and D. Custer, Desirewear, Desirewear Dot Com.
All Rights Reserved.